Privacy Policy

We are committed to protecting and respecting your privacy. This Privacy Policy (together with any applicable Terms of Use and Cookie Policy) (the “Policy”) describes our privacy practices regarding the collection, use and transmissions of personal information collected from you, or that you provide to Encore Event Technologies, its affiliates or licensees (“Encore”, “we” or “us”). By visiting this website, application, software, program, platform, or tool (the “Site”), you are accepting the practices described in this Policy.

Collection of Your Personal Information

At various times Encore may collect personal information, such as your email address, name, home or work address or telephone number, VAT number, financial and credit card information or anonymous demographic information. This is information you give Encore by filling in forms on the Site or registering on the Site. It also includes personal information you provide to us offline, such as when you attend an event, meeting or conference, request a proposal, place a written order, place a verbal order over the phone, contact customer service or visit one of our offices.

There is also information about your computer hardware and software that may be automatically collected by Encore. This information can include: your IP address, your login information, browser type and version, browser plugins, domain names, products or services you viewed or searched for, download errors, clickstream history through and from the Site, access times and referring website addresses. This information is used by Encore for the operation of the service, to conduct business activities, to maintain quality of the service, and to provide general statistics regarding use of the Site.

We also work with third parties (including, for example, business partners, sub-contractors in technical, payment and delivery services, advertising networks, analytics providers, search information providers, credit reference agencies) and may receive or provide information about you from them.

Use of Your Personal Information

We only use your personal data when the law allows us to. Most commonly, we will use your personal data in the following circumstances:

  • Where we need to perform the contract we are about to enter into or have entered into with you.
  • Where it is necessary for our legitimate interests (or those of a third party) and your interests and fundamental rights do not override those interests.
  • Where we need to comply with a legal or regulatory obligation.

Generally, we do not rely on consent as a legal basis for processing your personal data. More specifically, Encore collects, uses, transmits and stores the personal information you provide to deliver the services you have requested; to inform you of other products or services available from Encore; to notify you about changes to our service; and to ensure that content from the Site is presented in the most effective manner for you and for your device. Encore also may use your personal information to operate the Site; for internal operations, including troubleshooting, data analysis and testing; or to contact you via survey to conduct research about your opinion of current services or of potential new services that may be offered.

Except as set forth in this policy, Encore will disclose your personal information, without notice, only if required to do so by law or in the good faith belief that such action is necessary to: (a) conform to the edicts of the law or comply with legal process served on Encore, its licensees or the Site; (b) protect and defend the rights or property of Encore; and, (c) act under exigent circumstances to protect the personal safety of users of Encore, the Site, or the public.

Encore may provide your personal information to (a) Encore affiliates that are located overseas which may not be bound by to US privacy laws; and (b) anyone authorized by you to receive your personal information.

Encore may aggregate and amalgamate your personal information with other data, for internal reporting purposes, to improve the delivery of services and for benchmarking services. Encore will only use your personal information under circumstances where you will not be, and could not reasonably be, identified as the source or origin of the information.

Retention

Encore will retain your personal information for the period necessary to fulfill the purposes outlined in this Policy unless a longer retention period is required or permitted by law.

Security of Your Personal Information

Encore secures the personal information you provide on servers in a controlled, secure environment, protected from unauthorized access, use or disclosure. Personal information is transmitted to other websites through the use of Transport Layer Security (TLS) encrypted protection. Unfortunately, the transmission of information via the internet is not completely secure. Although we do our best to protect your personal information, we cannot guarantee the security of your personal information transmitted to the Site; any transmission is at your own risk. Once Encore has received your personal information, Encore will use strict procedures and security features to try to prevent unauthorized access.

From time to time, Encore reviews its security procedures in an effort to make the security of personal information better. However, please be aware that no security measures are perfect or impenetrable.

Your Rights

Depending on where you are located (such as the European Economic Area), you may have certain rights under applicable data protection laws. These may include the right to:

  • Access, amend, correct or delete your personal information.
  • Object to the processing of your personal information.
  • Request restriction of the processing of your personal information.
  • Request portability of your personal information.
  • Request rectification or erasure of your personal information.

If we have processed your personal information with your consent, you may also have the right to withdraw your consent at any time. Please note the withdrawal of your consent will not affect the lawfulness of the processing of personal information we conducted prior to your withdrawal.

If applicable, you can exercise the above rights by contacting us at the contact information listed below.

In certain situations, we may be required to disclose personal information in response to lawful requests by public authorities, including to meet national security or law enforcement requirements.

If you are a customer in the European Economic Area, you also have the right to lodge a complaint with your local supervisory authority. Contact information for your local supervisory authority may be found at: https://ec.europa.eu/newsroom/article29/item-detail.cfm?item_id=612080.

Contact Information

Encore welcomes your comments regarding this Policy. Please contact Encore by email or postal mail if you have any questions or concerns regarding this Policy, its implementation or your rights related to your personal information:

Mail:
Encore Event Technologies
1500 W. Shure Drive, Suite 175
Arlington Heights, IL 60004

Attn: Legal

Email: privacy@encore-us.com

If have a question or request relating to any of your rights, Encore will address or consider such question or request in accordance with applicable data protection laws and regulations.

California’s “Shine the Light” Law

If you are a California resident and wish to review or change the personal information of yours which Encore possesses, please contact us by one of the ways listed above in the Contact Information section.

Changes to this Policy

If there are material changes to this Policy or in how Encore will use your personal information, Encore will prominently post such changes prior to implementing the change. Encore encourages you to periodically review this Policy to be informed of how we are protecting your information. This Policy was last updated in May 2019.

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