Encore, a global leader in event production, is proud to announce it has been named the winner of a Silver Stevie® Award in the Achievement in Customer Satisfaction category in the 22nd Annual International Business Awards®, recognizing the company’s commitment to elevating the customer experience through its global Service Excellence strategy.
The International Business Awards are the world’s premier business awards program, receiving more than 3,800 nominations this year from organizations in 78 nations and territories. Stevie Award winners were selected by the average scores of more than 250 executives worldwide who participated in the judging process from May through July.
In the submission, Encore highlighted its transformation from a legacy operations-focused culture to one centered on customer experience. Launched in 2024, the Service Excellence strategy aligned nearly 12,000 global team members around a unified vision, introducing immersive training programs, front-line service standards and a revamped CX measurement platform — Event Pulse.
Since launching the initiative in 2024:
- U.S. Overall Satisfaction (OSAT) rose from 84% to 87%; global OSAT reached 86%.
- More than 2,800 promotions and 2,000+ STAR certifications were awarded to team members.
- Live team member training increased by 30%.
- Venue partner retention exceeded 90%.
“This recognition reflects the passion and dedication of our team members who deliver high-impact experiences every day,” said Michelle Brown, senior vice president, commercial and operations excellence. “Service Excellence is now embedded across our business — from sales to operations — and continues to drive customer satisfaction, loyalty and growth.”
About Encore
Encore is the world’s largest event production company, supporting meeting and event professionals with event technology, production, tradeshow and exhibition services. With unmatched capabilities, a hospitality mindset and award-winning customer service, Encore is the trusted partner for more than 2,100 premier hotels and venues worldwide, serving thousands of customers and interacting with 25 million people annually. Encore is one of the 2025 Fortune 100 Best Companies to Work For® and has been a certified Great Place To Work™ for three years running, a recognition that highlights the company’s continual investments in its talented workforce as the key to unlocking event customers’ greatest successes. The company is headquartered in Schiller Park, Illinois, and operates in 21 countries across North America, Europe, the Middle East, Australia, and Asia Pacific. Learn more at encoreglobal.com and connect with Encore on LinkedIn.
About the Stevie Awards
Stevie Awards are conferred in nine programs: the Asia-Pacific Stevie Awards, the German Stevie Awards, the Middle East & North Africa Stevie Awards, The American Business Awards®, The International Business Awards®, the Stevie Awards for Women in Business, the Stevie Awards for Great Employers, the Stevie Awards for Sales & Customer Service, and the Stevie Awards for Technology Excellence. Stevie Awards competitions receive more than 12,000 nominations each year from organizations in more than 70 nations. Honoring organizations of all types and sizes and the people behind them, the Stevies recognize outstanding performances in the workplace worldwide. Learn more about the Stevie Awards at www.StevieAwards.com