Encore Continues Journey of Culture-Building to Power Customer Experience

SCHILLER PARK, IL Oct. 11, 2023 – Encore is proud to be Certified™ by Great Place to Work^® for the second year in a row in the United States and other geographies. The prestigious award is based entirely on what current employees say about their experience working at Encore.

Encore also earned the certification in Australia, Austria, Canada, Mexico, New Zealand and UAE.

Top scores around fairness and inclusion are a point of pride for Encore leadership. “We know that our customer experience cannot exceed our team member experience,” said Trevor Ferguson, Chief Operating Officer at Encore. “People deserve to be protected, respected and connected, and we will continue to serve our team members as key stakeholders in our business,” he added. “Our community is an ecosystem of team members, venue partners and meeting professionals. Through education, leadership, and accountability we can build upon our foundation to deliver events that transform, together.”

Great Place to Work^® is the global authority on workplace culture, employee experience, and the leadership behaviors proven to deliver market-leading revenue, employee retention and increased innovation. The survey measures workplace culture within themes like integrity, collaboration, equity, inclusivity, pride and respect that are backed by proprietary research as proven factors for increasing employee satisfaction and retention.

In addition, on Oct. 11 Great Place To Work^® will unveil The Great Transformation, a groundbreaking, three-year research initiative with organizations committed to participating in targeted, data-backed action plans designed to unlock the full potential of all employees and improve organizational productivity, agility, resilience, and innovation. The project consists of 10 prestigious organizations alongside Encore, including Hilton, Accenture, KPMG, Cadence, Cisco, DHL Express, Dow, Synchrony, UKG and World Wide Technology. The first-of-its-kind cohort collectively represents more than 1.4 million global employees across a broad range of industries, including technology, finance, transportation, hospitality, professional services, semiconductors and manufacturing.

“Great companies know their most valuable assets are their people. Nowhere is this truer than in the service industry,” said Encore President & CEO Ben Erwin. “We’re proud to join the Great Transformation at a time of our own company’s reimagining. Embracing a ‘for all’ culture for us means celebrating our teams to ensure they feel a sense of belonging in a community they want to grow. It’s a simple truth: Engaged teams who feel supported and valued are best able to deliver for customers. It’s how tomorrow’s successful companies will compete.”

“In 2020, when the event industry collapsed due to the pandemic, making it the worst possible time to make systemic change for most, Encore did exactly that. Encore restarted their business by creating a for all culture for their teams,” said Michael C. Bush, CEO of Great Place to Work. “They see the future of great organizations are secured with this strategy and they have opened themselves up to transformation by committing to this hard work. We know that leaders are looking for answers in this performance-driven, hybrid, AI confused, trust fragile world. This will be as close to a blueprint as anything we’ve seen because the future of work is For All. “