This interactive guide breaks down our internet service tiers and what each one covers, from onsite technical support to full network management. Inside, you’ll learn how dedicated bandwidth and event-specific customization keep large events running without interruption.
Infrastructure Services Guide
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Download the GuideInfrastructure Services FAQ
Connection Services supplement a hotel’s existing network with onsite customer support and sales. Managed Network Services is the more complete option — full network management, event-specific customization, immediate support, and dynamic bandwidth.
It provides 24/7/365 offsite engineering support: proactive maintenance and bandwidth support, a multi-lingual problem-solving team, break/fix support in partnership with onsite staff, and rapid disaster recovery response.
Onsite staff respond immediately, repairing or replacing failed equipment to limit downtime. If more support is needed, they partner directly with E-NOC engineers.
Every event gets dedicated bandwidth that can be dynamically adjusted in real time to meet demand — from a straightforward meeting to a high-complexity event with video playback, LED walls, and multiple devices per participant.
Each event runs on a private VLAN with dedicated bandwidth, a hidden SSID that keeps the network invisible, and password protection through WPA2/WPA3.
MNS partners typically see topline internet revenue increase by 30% on average, driven by onsite sales support and customized reporting.
A dashboard provides real-time network management and always-on internet reporting, including an event network performance scorecard and scheduled emails on performance and bandwidth utilization — giving meeting planners the data to plan future events.
Three tiers: a dedicated onsite team, regional support for large events, and national support backed by the exclusive E-NOC.