Network Operations Center Guide

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Encore’s Event Network Operations Center (E-NOC) provides the monitoring, technical support and network expertise needed to keep today’s increasingly connected events running reliably. Download the overview to learn how E-NOC supports venues and their customers with:

  • 24/7 network monitoring and support to help maintain reliable connectivity throughout an event.
  • Customized network solutions designed around the specific bandwidth and technical demands of each event.
  • Proactive support and troubleshooting at the onsite, regional and national levels.
  • Dedicated, dynamic bandwidth management that helps venues accommodate large-scale events and changing attendee demand.
  • Pre- and post-event support, from technical planning through detailed customer bandwidth reporting.
  • Greater venue flexibility and peace of mind, backed by a team supporting more than 500 custom event configurations each month.

Why your hybrid event needs a wired internet connection

Event Network Operations FAQ

E-NOC is Encore’s Event Network Operations Center — the 24/7 hub behind Managed Network Services (MNS), providing continuous network monitoring, event-specific customization, and detailed bandwidth reporting to manage venue networks proactively.

Yes. The E-NOC provides 24/7 support through a transparent customer support ticketing system, along with regional and national monitoring support across three time zones.

Yes. Encore provides pre-event support to help sales and technical teams develop customized solutions based on each event’s requirements, including dedicated and dynamic bandwidth allocation.

The E-NOC provides proactive onsite, regional and national network monitoring, troubleshooting and conference-call support, adding another layer of support designed to improve network stability and reliability.

More than 500 custom event configurations a month, expanding the range and complexity of events hotels can manage.

Encore provides post-event bandwidth reporting that can be shared with customers, helping venues demonstrate network performance and provide additional value after the event.

Partners have seen topline internet revenue increase by 30% on average.

Dynamic bandwidth allocation helps venues respond to large-scale events and changing attendee demand, while Encore designs and supports more than 500 custom event configurations each month—expanding the range and complexity of events venues can accommodate.