Georgina Flores was named Chief Marketing Officer of Encore in November 2023. She is responsible for driving the marketing and communications strategy that supports business growth and enhances brand awareness. She will support revenue generation in partnership with our Commercial teams by leveraging our brand, customer insights, development of innovative products, and telling the story of Encore’s team members.
A seasoned and accomplished marketing leader in both B2B and consumer marketing, Georgina joins Encore from Aetna, where she was VP of Marketing for commercial and specialty markets. She led a team responsible for the commercial value proposition and implementing marketing strategies to drive growth, customer retention, new product launches, and digital lead generation campaigns. Prior to Aetna, Georgina spent most of her career championing marketing campaigns and developing teams at Allstate. She led enterprise brand strategy, award-winning advertising campaigns such as Mayhem, and product marketing initiatives across all lines of business. During her tenure, she built the company’s multicultural marketing function, executing integrated marketing and business initiatives to attract and retain Hispanic, African American, Asian, and LGBTQ customers.
Not only has her work been recognized with industry awards, but Georgina was named to the Advertising Age 40 under 40 list in 2013. She also was inducted into the American Advertising Federation’s Hall of Achievement. From a civic perspective, she is a Fellow of Leadership Greater Chicago, an organization that cultivates Chicago’s business, public and civic leaders. She serves on the board of Instituto del Progreso Latino, a nonprofit that focuses on the advancement of Hispanic immigrant families through education and career training.
Georgina earned a Bachelor of Journalism and Bachelor of Arts from the University of Missouri, and a Master of Science in Integrated Marketing Communications from Northwestern University.
A Chicagoland native, Georgina lives in the same community where she was raised, with her husband, two teenage children, and Cockapoo, Rocky. When she is not busy with kids’ activities, you can find her taking an OrangeTheory Fitness class or trekking up north to Wisconsin for hiking, kayaking, and boating.
Poonam Mohan joined Encore as its Chief Information Officer in September 2023. She leads the IT function in delivering innovative solutions that assist teams in performing their jobs while also deepening customers’ relationships with Encore, both aimed at elevating the team member and customer experience through technology.
Prior to joining Encore, Mohan spent more than 21 years at American Airlines, most recently serving as VP, Corporate and Enterprise Technology. She led a team of 800 and was responsible for the entire development life cycle and operations for technologies in the areas of commercial and
corporate, enterprise, regional airlines, cargo, and IT infrastructure. Before joining American Airlines, she spent three years as a consultant with PriceWaterhouseCoopers.
Mohan earned her bachelor’s degree in Engineering (Electronics) from the National Institute of Technology in India, and her MBA from the Indian Institute of Management. She has been recognized by several organizations and media outlets, including 2018 Women Worth Watching (Diversity Journal), 2019 Women Who Steam (Links, Inc.), 2022 Data Team Visionary (Databricks), and 2022 Women in Technology (Dallas Business Journal).
She lives in Coppell, Texas with her husband, son, and daughter. In her free time, she enjoys reading historical fiction, detective stories, Booker prize winners, and of course, business books. She also enjoys Zumba dancing to help her keep fit.
Trevor Ferguson was named Chief Operating Officer of Encore in April 2023. He is responsible for driving operational priorities to support the company’s global scale and growth. His customer service orientation and team-first leadership style make him the perfect fit within the Encore culture.
Ferguson is a servant leader with a commitment to leading and motivating our team members to achieve sales and organizational objectives. He excels at developing and growing organizations through enhancing team dynamics and inspirational leadership. He is adept in business and financial acumen, and skilled in strategy development, organizational alignment, program development, and goal-oriented leadership to drive innovative solutions.
Prior to joining Encore, Ferguson served in several capacities for Aramark over nearly 18 years, most recently as President and COO of Aramark’s Collegiate Hospitality business. Prior to that leadership role, he served as Vice President of Growth, Regional Vice President, Associate Vice President, and Director of Strategic Development.
Ferguson earned his bachelor’s degree from Loyola University of Chicago and his MBA from Michigan State University’s Eli Broad Graduate School of Management.
Outside of work, his hobbies include community involvement, playing sports, and quality time with his family.
Michelle Brown was named Senior Vice President of Operations & Customer Excellence for Encore in April 2023. She is responsible for aligning the company’s Workforce Excellence team, operational best practices, cross-functional project management initiatives, and the collective scope of scaling service excellence across the business.
Prior to joining Encore, Brown most recently served as Vice President of Digital Products and Analytics at United Airlines. She also served as CFO of commercial business units, Managing Director of Airport Operations, and Managing Director of the Mileage Plus loyalty program. Brown previously served as a Consultant and Team Leader for Bain & Company and held various leadership roles at American Airlines.
Brown earned her bachelor’s degree in economics from Duke University and her master’s degree in business from the University of Michigan. She is a member of Women in Travel Tech (WiTT) and board Treasurer for Communities In Schools of Chicago.
Outside of work, her hobbies include bike riding along the Chicago lakefront and rooting for the Duke Blue Devils. She lives in Chicago and is a doting mom to her son.
Sean Gillis, SVP Finance, joined Encore in 2017 and is now responsible for leading the organizations FP&A, Pricing Strategy, and Workforce Excellence functions.
Before joining Encore, Gillis served as Vice President at Pritzker Private Capital, a middle market private equity firm in Chicago where he focused on the origination, evaluation, and execution of platform and add-on acquisitions in the manufactured products and services sectors. Prior to Pritzker Private Capital, Gillis worked at New York-based investment bank Credit Suisse in the firms Retail & Consumer Investment Banking Group.
Gillis earned his bachelor’s degree in Business Administration from the University of North Carolina at Chapel Hill and his MBA from the Kellogg School of Management at Northwestern University.
Amanda Armstrong was named in the top five Women of Influence by Meetings Net Magazine and one of the 50 Most Influential Meeting Professionals by Meeting Professionals International.
She is the Senior Vice President of Communications and Industry Relations, and she supports the stellar team members of Industry Engagement, Communications and Social Media. Armstrong is responsible for the strategic development and management of Encore’s communication strategy and increasing its presence and impact in the events industry.
Staying active in the industry is a top priority. She currently serves on the Event Industry Council’s APEX Critical Response Task Force and the Event Leaders 100 think tank. Armstrong served as the 2018 Chair of the International Board of Directors for Meeting Professionals International (MPI) and was an advisory board member for Hyatt Hotels, the St. Louis Convention & Visitors Commission, and Elite Meetings.
Prior to joining Encore, Armstrong led the global meetings and travel team at Enterprise Holdings, Inc, the parent company for Enterprise rent-A-Car, National Car Rental and Alamo for 14 years. She led all procurement, planning and execution of the companies’ meetings globally and led the transient travel program.
She graduated from the University of Colorado with a bachelor’s degree in International Relations, received her Certified Meeting Professional (CMP) designation in 2007, Corporate Travel Expert (CTE) certification in 2011, and became a Certified Event Designer (CED) in 2015.
Outside the office, she heads off into nature to ski, hike, camp, or surf. She enjoys traveling and sailing with her husband, Jon, who loves to plan travel and culinary adventures.
If you ask her where she cut her teeth in our industry, it was at the tech table calling the show on comms with audio visual professionals who make it all happen.
Darius leads Encore’s global IT organizations and is responsible for expansion and development of Encore’s digital products organizations. He has built teams to tackle the challenges of transitioning from legacy processes and creating new digital products alongside Encore’s business leaders and customers. His mission is more than designing and developing world-class digital solutions; it is to transform Encore and its industry.
Darius has extensive experience as a leader and innovator in a number of tech, digital, sales, and consultancy roles. Prior to Encore, Darius was a partner with OneWindow, a sales consultancy focused on improving sales strategy, alignment, application and sales operations where his clients were largely technology firms.
Prior to OneWindow, Darius was senior vice president and managing director of CRM at Tectonic, a leading technology and business services company that acquired Sakonent, a CRM consulting firm where Darius was co-founder and CEO. Sakonent was recognized by industry analysts as a top firm in its field, particularly for work with the latest technology platforms like Salesforce.com. Under his leadership, the firm grew to delivering solutions for commercial and nonprofit clients in Asia, Australia, Europe, and North America.
Prior to Sakonent, Darius was CEO of Safepole, an innovative durable medical equipment firm. In this role, he was responsible for bringing a new patient care device successfully to market. In addition, his background at Cognizant, Hambra Consulting and Inforte has included managing leadership, delivery and sales of strategy and technology consulting business units, and as part of Inforte’s executive leadership team, integrating a major acquisition after helping drive a successful IPO.
Darius previously served as Director of Information Systems at Hospitality Resources Incorporated (HRI)/Presentation Services Audiovisual (PSAV), where he was responsible for strategic planning and operations management technology implementations.
Darius is frequently cited as an expert in technology and business strategy and has been published and quoted in various business and trade publications. He is also a frequent speaker at industry and nonprofit conferences and trade shows. Darius holds a bachelor’s degree in political science from the University of Illinois.
John is the Senior Vice President, Customer, and Industry Relations. John’s focus is to create a persistent focus on the customer in the actions the company takes and to drive the organization to work together for optimum customer experience delivery. In addition, John works with event industry organizations to further the purpose, mission, and values of Encore. Prior to taking on this role in August of 2020, John was Senior Vice President, Sales, with responsibility for our global sales organization and all venue sales activities.
John has over 38 years of experience in the event technology industry and has held numerous positions within Encore in sales, operations, and executive management. John is a member of the Encore executive team and resides in the Pacific Northwest. John graduated with a BS in business from Grand Canyon University. John has been involved with numerous industry organizations and has served on the MPI Foundation Board, the Event Industry Council’s APEX (Accepted Practices Exchange) Standards Committee (Chair in 2016-17) and most recently is on the boards of the US Travel Association and the Meetings Mean Business coalition.
John’s passions are wine, traveling, outdoor activities and especially exploring the Great Pacific Northwest.
Annette Moody serves as Senior Vice President, Production Group for Encore. She joined Encore in 2002 as Regional Vice President of Operations, and was later named to Vice President of Product Management, followed by Senior Vice President of Product Management, Workforce, Specialty Services & Supply Chain. She is currently responsible for Encore’s U.S. Production team, Las Vegas, Hargrove Operations, and Supply Chain.
She is energized by Encore’s unique ability to support end-to-end visions for customers and in thousands of locations around the globe. The mission is to continue to build upon the current foundation to create incredible customer experiences.
Moody came to Encore with 11 years of experience in managing supply and operations, including six years for a division of Panasonic. In her career, she has led operations, product management and supply chain teams, and supported a customer base consisting of large technology companies.
Moody earned her bachelor’s degree in Organizational Communication with an emphasis in Business Management from The Ohio State University.
In her spare time, she enjoys traveling and attending events. She is a die-hard sports fan, especially for the Chicago Cubs, Blackhawks, Bears and Ohio State Buckeyes.
Andy Nichols was appointed Senior Vice President, Strategic Partnerships in January 2020. His primary focus is enhancing global hotel chain venue partnership engagements, new and renewal concession contracting, relations, innovation, and driving value and productivity.
Andy has been instrumental in the growth of the industry of hotel outsourced audiovisual and technology services since 1981. As one of the original employees with Atlanta-based Total Audio-Visual Services, Inc. (TAVS), he remained with the company in various executive level sales and operational roles through mergers and acquisitions with GE Capital/Technology Management Services, Caribiner Communications, AVT, Encore Event Technologies, and Audio Visual Services Corporation (formerly PSAV).
Andy’s long-term support and ongoing involvement in the hospitality industry’s national associations allow him to regularly monitor the trends and needs of meeting planners and hotel partners. This allows him to ensure the services and technology the organization provides are cutting edge and targeted to maximize productivity and to help clients meet their goals and objectives.
Born and raised in Atlanta, Ga., where he still maintains his residence, Andy earned his bachelor’s degree in Business Administration from Georgia State University. In his free time, he supports the Archdiocese of Atlanta, Atlanta Food Bank and Georgia Alliance for Children, and enjoys playing guitar, golf, motorcycle touring, lake living and college football.