Encore Hires American Airlines Alum as New Chief Information Officer
The company’s leadership strategy continues to underscore a culture of service excellence
Encore has hired Poonam Mohan as Chief Information Officer, a role that will leverage technology to support the company strategy to elevate the customer experience by strengthening the culture, resources, and career opportunities for employees.
Based in Dallas, Mohan will lead the company’s internal technology innovation to streamline processes and solutions.
“Poonam’s leadership will enhance our use of technology to create better tools for our teams and better experiences for our customers and their attendees,” said Ben Erwin, President & CEO. “We’re continuing to build a leadership team squarely focused on elevating the customer experience and the team member experience, which will power it. We’ve achieved early momentum in 2023 and we know that innovative technology for our team will be important ingredients to our continued success.”
“Technology has to serve the user, first and foremost. We will be innovating around how technology can deliver better outcomes for the business by leading with a people-centered approach and an understanding of human nature,” said Poonam Mohan, Chief Information Officer. “I am passionate about creating technology that people love to use and doing that through collaboration and input—that’s the game changer.”
Mohan joins Encore after 21 years at American Airlines, most recently VP, Corporate & Enterprise Technology. There she was responsible for the development lifecycle and operations for technologies supporting commercial and corporate, regional airlines, cargo and IT infrastructure. Prior roles at American Airlines include Managing Director, Flight Operations and Crew Technology and Managing Director, Revenue & Planning Technology. Prior to joining American Airlines, she worked as a consultant at PwC.
Encore creates memorable experiences that engage and transform organizations. As the global leader for in-person, hybrid and virtual events, the Encore team of innovators and experts deliver real results through event strategy, design, technology, production and digital solutions. Encore operates in more than 20 countries across North America, Europe, the Middle East, Australia and Asia Pacific. It is the trusted partner of choice for more than 2,100 premiere hotels and venues worldwide. The company is headquartered in Schiller Park, Ill., within the Chicago metro area.
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