From Critical Board Meeting to Standout Hybrid Event Success. 

We See Solutions.

“When you know more,
  you can do more"

When the North Carolina Joint Underwriting Association (NCJUA) needed an event production partner for their critical board meeting, they turned to Encore to deliver a seamless two-day hybrid event that would connect and engage their important participants. Enter the tech-savvy Joanna and her team! 

Joanna Brady Matthews

Technical Supervisor, Hotel & Brand
The Challenge

When NCJUA’s remote audience increased from two to ten, and the in-person board member needs adjusted around the “U”-shape setup, Joanna and her team knew adapting their technical support would be crucial to deliver a seamless production experience. 

A seasoned technician, Joanna understood the customer’s needs, from the distance of the in-room split screens and different views, including a robotic camera that caused switching complexities and readability issues, to elevated internet requirements and the right in-person table-top microphones to handle private side-bar conversations during live presentations.

The Solution

Passionate about solving challenges, Joanna anticipated needs the customer hadn’t originally expressed! She and her team recommended customed solutions to set NCJUA’s event up for success:  

  • In room, they included everything from a 55-inch confidence monitor and versatile push-to-talk microphones for the adjusted head count to hard-wired internet for secured speed and stability 
  • For the dual-audiences and seamless board meeting, Joanna partnered with NCJUA’s IT Coordinator to build confidence and trust as she stepped in to cue up and advance content for a dynamic, switching production experience.
Key Solutions Used in This Story
Production / Show
Management                   
Technology / Audiovisual
Solutions

Infrastructure Services
Staging Services
Show Management
Audio Solutions
Presenter Support

Power
Internet

 
The Result

Thanks to Joanna and her team’s forward-thinking mindset, expertise and personalized solutions, NCJUA’s board meeting elevated from standard to standout! When the event had wrapped, the customer stated, “Everything went even better than we could’ve expected!” 

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From routine challenges to the moment of truth that threatens to derail your event, our people solve them flawlessly. Explore their stories.

Objective

Out & Equal is a global nonprofit organization focused exclusively on LGBTQ+ workplace equality. Each year, they hold an international Out & Equal Workplace Summit, promoting inclusion in global companies across industries. Encore has supported the event for years, but the four-day 2022 event, at the Mirage in Las Vegas, was set to feature the first in-person component since pre-pandemic.

Upgrading the event design to make it hybrid required new technology and support considerations. The ask? Deliver an awe-inspiring general session, 100+ breakout sessions, engagement opportunities for the onsite and remote audiences, immersive experiences, an afterparty and more. With Encore on the job — consider it done!
















Solution

- Produced an engaging General Session with various panels and keynotes, 116+ breakout sessions, fireside chats, and large performances.

- Created 100% of the custom creative content, including event themes and branding, in collaboration with the Out & Equal team.

- Served as the exclusive provider of rigging and power at the venue.

- Cast sweeping patterns of color with 76 colorful kinetic LED globe lights that changed hue throughout the experience.

- Promoted an inclusive experience by providing live closed captioning during the General Session and within 24 hours of the recorded breakout sessions.

- Audio enhancements, lighting elements and a DJ to elevate the festive afterparty.

- Other immersive solutions included: four custom ultra-wide projection screens in the general session, flanked by three scenic arches, along with projection mapping and a large LED curtain, reinforcing content.

- Dedicated team provided 24/7 support to ensure each aspect of the experience was transformative.

Outcome

Adding an in-person audience alongside remote attendees resulted in almost double the number of participants — up to 5,500+ from 3,000 in 2021! The inspiring summit delivered a moving experience that was so highly celebrated that it was named as a finalist for “Best Pride Event” in BizBash’s Event Experience Awards 2022. Michael Chamberlain, VP of Marketing, Out & Equal, shared:

“Our partnership with Encore has really enabled everything we saw at the Out & Equal Workplace Summit, in person and online, to happen, from the fabulous and beautiful aesthetics to the way we’re able to showcase the really critical voices in this LGBTQ+ inclusion movement … We couldn’t have better partners than Encore! Highly recommend them for any event you’re doing. They’ve really made the show that we have today the best show that we could possibly make and ensure that those really critical messages are heard, in this room, in our online community, and far far beyond so I can’t thank them enough.”









From Multi-Venue Complexities to Flawless Tech-Enabled Experience.

We See Solutions.

“The right partnership transforms challenges to successes”

Jo Merriman

With 300 of a financial customer’s top investors flying in from all over the world for their Annual General Meeting in France, the stakes were high. The ask? With 14 fund meetings in two days, in
two different venues, provide a digital logistics solution for a five-star experience.  

With Jo and team on the job — Consider it done!

Jo Merriman

Director, Commercial & Operations
The Challenge

A finance organization was preparing for their Annual General Meeting (AGM), and the stakes were high. The customer needed to plan a seamless experience for 300 of their high-value investors, who were flying into Avignon, France, for the event from around the world. Yet with 14 fund meetings in just two days at two venues across the city — and different groups attending each — the customer needed a polished and simple-to-follow system to ensure the international attendees had a seamless experience. This included an easy way to receive any last-minute changes to the agenda, speakers and/or locations. Enter Jo and team, ready to deliver.

The Solution

To deliver a smooth event experience, Jo and team recommended that the customer create individualized itineraries for each participant, which would minimize the number of relocations between venues and accommodate for travel time. Under their technical guidance, the customer was able to equip participants with pre-event access to Chime Live℠. With this technology solution, each fund investor only needed to look at their phone to see where they needed to be and when. Any last-minute agenda changes were available immediately.

Key Solutions Used in This Story
Production Technology
Onsite Chime Live technical support Chime Live
The Result
Thanks to Jo’s creative problem-solving and digital solutions, the team navigated the customer’s multi-session and -venue logistics challenges, delivering a flawless event for their high-profile participants. With Chime Live, everyone made their meetings at the right venue and on time. The platform’s easy-to-use yet powerful tools equipped audiences with enhanced engagement opportunities during the meetings as well — a benefit the customer already regularly used Chime Live for. The technology also ensured the customer had valuable post-event analytics at their fingertips. Both the customer and participants were delighted with the experience.  

Explore More Stories and Solutions.

From routine challenges to the moment of truth that threatens to derail your event, our people solve them
flawlessly. Explore their stories.

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From Unexpectedly Ill Cameraman to Celebratory Commencement.

We See Solutions.


“Stay ready so
you don't have to
get ready"

Niko Manigat

Two hours before a college commencement, the cameraman became suddenly ill. No problem. Niko, our local technical supervisor and camera operator extraordinaire, was nearby and ready to rock.

Niko Manigat

Technical Supervisor
The Challenge
Capturing graduations on video is always important, but especially with this one happening in person for the first time since the pandemic. The William James College was two hours away from starting their commencement ceremony. The Encore production team had everything set and in place until their camera operator covering the graduation became unexpectedly ill. No problem.
The Solution
As we know, from time to time unexpected things happen. The production team acted immediately and tapped into Encore’s vast resources to find the best backup camera operator. They called Niko, a technical supervisor and skilled cameraman, who was breaking down meeting rooms at a close by Boston hotel. Niko was ready and jumped into action. He quickly arrived, checked in with the production team leader, set up, white-balanced the camera, and was ready to rock.
Key Solutions Used in This Story
ProductionTechnology 
Event Production ServicesAudiovisual Solutions
     Video
                                      

 

The Result
Niko’s camera expertise, collaboration, and customer service skills helped create a truly special ceremony. His work not only projected the live event onto the large format screens, but it was also recorded to preserve the memories. The families were able to see their graduates up close as they received their diplomas, acknowledging their commitment and hard work. The families, customer, and venue partner were extremely pleased.

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From routine challenges to the moment of truth that threatens to derail your event, our people solve them
flawlessly. Explore their stories.

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From Open Spaces to Five Papal Events for 200,000 People.

We See Solutions.

“Our team can
accomplish amazing
things together”

Chris Baker

Our team was tasked with creating five events for a Papal visit in five locations over three days for more than 200,000 people – with just 45 days to prepare. Enter Chris Baker and team.

Chris Baker

Regional Director, Alberta Branches
The Challenge
The request came from the Canadian Catholic Council of Bishops for Encore to help produce the Pope’s visit to Canada. Our team was tasked with creating five events in five locations over three days for more than 200,000 people – with just 45 days to prepare.
The Solution
The challenges and requirements for each event location were completely unique. Enter Chris and team. Using Encore’s extensive resources available across Canada and North America, the team designed a plan including hundreds of people, individual crews for each site, lots of infrastructure, tons of gear, large LED walls with delayed audio, plus an eight-hour cargo flight across country to Baffin Island, the last stop.
The Result
While the challenges had short turns and were immense, the people of Encore saw solutions, and enabled the Pope to present his message to more than 200,000 people in five different locations. In short, it was a miraculous success.

Explore More Stories and Solutions.

From routine challenges to the moment of truth that threatens to derail your event, our people solve them
flawlessly. Explore their stories.

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A Signature Hybrid Event

Encore partnered with PCMA to produce Convening Leaders 22, a signature annual conference for association professionals who produce large-scale events. For PCMA’s in-person experience, the Encore Production team designed all the sets and spaces – from the mainstage and concurrent session rooms to the Promenade area, which served as a central gathering spot for networking, sales conversations, education, and communal meals. They also constructed a broadcast studio PCMA could use to pre-record content and stream live interviews to the remote viewing audience. 

The Encore Creative team designed the presentation graphics, lower thirds, and branding for PCMA’s live and broadcast content. In addition to providing technical and production support for the in-room experience, the Encore Technology team filmed, mixed and broadcast content from the conference to PCMA’s streaming partner. Encore also brought in a couple of its specialty divisions – Hargrove from Encore and CSI – to augment different elements of the 360-degree experience they created. 

Objectives

PCMA likes to raise the bar on what they present every year. After all, producing events for event professionals isn’t easy. Adding to the complexity is the fact this is the first year Encore partnered with PCMA to produce this event. And the timeline was condensed. Encore had four rather than eleven months to shake things up and do things differently. 

Other objectives: 

      • Create a feeling of intimacy and connection between the audience and the speakers/entertainers 
      • Facilitate authentic and profitable connections between sponsors and event participants 
      • Design an open-air space that could facilitate conversations as well as sponsor activations, meals and educational stages 

Solutions

To bring the audience closer to the presenters and entertainers, Encore designed a central mainstage with a low runway that allowed the talent to “walk into” the audience. Encore also built a side stage for PCMA to utilize for entertainment and more traditional announcements. This side stage ended up providing a dynamic solution to a last-minute challenge. A week before load-in, the Wednesday keynote notified PCMA that they could not travel and could only present virtually. Not content with “zooming in” such an important person, Encore installed technology and lighting on the side stage that allowed the speaker to present as a hologram. And the stage’s position allowed the Encore team to “hide” the set up until the big reveal. 

Encore strategically designed its display technology to up the excitement factor as participants walked into the mainstage space by placing LED welcome columns in a triangular formation. This not only provided branding opportunities, but it also funneled traffic around central camera positions, creating a more appealing entranceway. Some of the unique audiovisual features included digital scenic elements constructed of curved LED lights, a mixture of traditional (16:9) and nontraditional aspect ratios (3:1), LED strip lights, and concert-quality audio. 

One of the biggest design challenges Encore faced was how to accommodate concurrent communal meals, sponsor activations and educational stages in the massive Promenade area. The primary issue would be noise that could negatively impact the quality of sponsor activations, casual networking opportunities and learner engagement. Encore solved this problem by providing headsets. These headsets allowed Encore to mic speakers but transmit the audio directly to wireless headsets. That eliminated any sound bleed over from the stages in the space. The headsets also filtered out ambient noise from hallway conversations. It was an elegant way to allow participants to decide if they wanted to network with others over a meal, interview potential vendors, catch up with friends, or attend an educational session – all within the same open-air space. 

Among the sponsor activations in the Promenade was an Encore booth. It was the first major opportunity for Encore to introduce event professionals to its new brand identity and expanded capabilities. The Encore Creative department designed the booth and collaborated with Hargrove to build and execute it. A dynamic exterior design lured participants inside, where they discovered interactive displays and a comfortable environment in which they could connect and refresh while learning about Encore’s end-to-end event solutions. 

Results

PCMA Convening Leaders 22 attracted more than 2,500 event professionals from around the world. After witnessing the opening session with Paula Abdul, the silent stage set-up, the digital presentation graphics, and dynamic Encore activation, participants kept asking, “Did Encore really do all of that?”  

The partnership provided a fantastic opportunity for Encore and its Hargrove and CSI divisions to showcase the diversity of the creative, production, and technology services it offers to an audience that’s hard to surprise. A behind-the-scenes element powered by Encore backstage tours ensured PCMA Digital Event Strategists were able to augment their training with hands-on examples.

Overall, the experience deepened Encore and PCMA’s commitment to expand on the promise of partnership for future events. 

Encore PCMA ’22 Video Highlights:

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Hybrid Event – Leadership Conference

Objectives

Consulate Health Care needed to pivot their annual 3-day in-person Leadership Conference to a hybrid format. Using a Presentation Stage™, the leadership team set out to share their vision for emerging beyond the pandemic with a positive outlook. They were looking for a meeting solution that could: Host their awards ceremony bringing award winners onsite. Engage their team members located across the US to join and earn CEU’s. Integrate 3 – 5 sponsors into their event.

Line of Business: Senior Healthcare Services

We Delivered: Presentation Stage, Chime Live Platform, Live and Pre-recorded Presentations, Networking Session, Awards Presentations.

Solutions

Develop and execute a virtual leadership conference that had all the elements of their traditional live event. Implement a hybrid event solution using the Chime Live event platform to connect and engage with teammates, sponsors and keynote speakers. Integrate their “Superhero” theme at the Presentation Stage™ and throughout Chime Live. Host 11 networking breakout sessions for team members, to engage with Executive leaders. Activate sponsors by having them virtually introduce the keynote speakers, display banner ads within the platform and enable team members to post their pictures with their sponsor swag in the interactive tab.

Results

Successfully shared strategic objectives, recognized exceptional performance, connected, and inspired all participants. Almost doubled participants from 250 in-person in prior years to over 400 joining virtually. Consulate Healthcare will be hosting their July event at the Encore Presentation Stage in Orlando, FL.



What our clients have to say:



“I knew this was going to be good. But I didn't realize it was going to be this good!"


Chris Bryson
CEO, Consulate Health Care

Attendee Comments: “What an energizing first day”, “Leaving this conference… SPIRITED!”,  “Absolutely enjoying this presentation.”

Let’s Talk About Your Event Experience Needs.

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Hybrid Event

Custom Broadcast Studio at TIBCO headquarters, Presentation Stage, Virtual Event Design, Creative and Technical Execution

Objectives

TIBCO’s first-ever, all-digital TIBCO NOW brought together 6,000 TIBCO leaders, customers and partners from over 99 countries to share exclusive insight and solutions around sustainable innovation.

Line of Business: Software

We Delivered: Custom Broadcast Studio at TIBCO headquarters, Presentation Stage, Virtual Event Design, Creative and Technical Execution

 

Solutions

With a decade of production partnership in the books, TIBCO challenged our team to develop and deliver a dynamic and informative engagement that exceeded previous event experiences.

Traditionally an in-person event gone Hybrid to reach a broader audience, the focus was to step outside of the confines of a standard event space to create an experience like no other.

Results

With the event goals in focus, we worked closely with our client to treat their global attendee roster to an orchestrated feast of the senses.

In partnership with local government officials and health + safety guidelines, we recommended a custom broadcast studio featuring a dynamic presentation stage design to showcase a mix of pre-recorded and live presentations.

Mix in a line-up of impactful speakers including World Cup Champion Megan Rapinoe, F1 Champion Lewis Hamilton, Activist Padma Lakshmi, engaging creative content and 120 breakout sessions all featuring an interactive agenda, chat, video playback, file download functionality and helpdesk support and you’ve got an experience that TIBCO NOW attendees won’t soon forget.

Let’s Talk About Your Event Experience Needs.

Call us at (866) 351-1144 or click the button below to get started!

Meetings & Conferences

Meeting, Video Conferencing, Live Stream 

Objectives

Facebook wanted to celebrate their 10-year anniversary in a big way. With 1400 attendees expected at their Global Sales and Marketing Meeting, Facebook asked us to transform the Marriott Marquis into an extension of their main campus – the ultimate Facebook experience.  

In addition to design strategy, Facebook sought to video conference and broadcast a live stream of the event in high definition. 

 

Line of business: Tech Giant           We Delivered: Full Production Services 

Solutions

Facebook’s 2014 Global Sales & Marketing Meeting came with unprecedented and heightened expectations. The tech giant was celebrating its 10th anniversary and on track to close more than $200 billion by the end of 2014. 

Held at the Marriot Marquis San Francisco, approximately 1,400 people were slated to attend the April global meetingEncore’s task was to elevate the meeting from a conference into an unforgettable experience, spanning from the general session ballroom into the common areas. The objective was to give attendees the feeling that they were physically at the Facebook campus. 

Throughout the entire planning and production process, Encore used an agency approach for the customer. Our production and digital services teams developed impactful designs, content, and delivered custom solutions to emulate the Facebook campus. 

 

Multi-surface Projection Mapping 

One of the key features at the event was the 165-foot wide multi-panel stage set and its composite of materials to restage the Facebook campus inside the large ballroom. Scenic strategy included elements like the red steel girders which gave nod to the same architectural features found at their Menlo Park, CA office. The stage panels were projection-mapped to display interiors you’d find onsite and other notable details at Facebook’s offices. The panels also played host to other pieces of creative content which we changed at different times to complement presentations and speakers.  

 

Experiential Elements 

The Facebook campus boasts colorful, crafty, curated artwork. Our production services team was able to mimic this look with content creation, scenic and environmental design, and themed action stations throughout the ballroom foyer, including selfie stations, a giant doodle board, and butcher block tablecloths and crayons during meals. 

 

Appealing to multiple senses, we also booked a DJ for live walk-in entertainment. Our digital services team was able to video conference and live stream the event in high definition, bringing the event beyond the walls of the hotel. 

Results

Facebook’s global Sales and Marketing teams appreciated the level of detail which emulated their main offices. They shared that it was an especially memorable experience for international attendeesboth onsite and those tuning in remotely.

Let’s Talk About Your Event Experience Needs.

Call us at (866) 351-1144 or click the button below to get started!

Global Virtual Events Day

In the Spring of 2020, Encore (formerly PSAV), provided a day of virtual education for meeting and event planners that were suddenly thrust into the world of virtual events. In response to common questions we received and to provide an immediate framework for the industry, Global Virtual Events Day was born.

Objective

Produce a virtual event to a wide audience that educates meeting  planners and showcases virtual production capabilities and platforms.

Alignment

5,000+ Simultaneous Attendees Variety of Remote Presenters Real-time Attendee Interaction>


Outcome

Webcasting Platform with Branded Microsite 6hr Live Stream, 8 Sessions Virtual Speaker Ready Room Live Q&A and Polling Virtual Event Producer, Stage Manager

Let’s Talk About Your Event Experience Needs.

Call us at (866) 351-1144 or click the button below to get started!