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“Our job is to be a solutions architect
and partner”
Imagine coordinating 10+ event providers while hosting the 3-day Latino Tax Fest conference – for nearly a decade. Enter David and team in 2022. Now, imagine having a single partner who can do it all and grow attendance by 44%.
David Eck
- 20+ years of experience
- Thousands of events
- Married, three children
- Hiking in national parks
- All sports
The Challenge
The Latino Tax Pro customer recognized the multi-provider approach was not working for them or providing a quality experience for attendees. There was a real need to holistically understand the event experience and identify the right overall solutions.
While the Encore team was elevating the production experience at the 2022 conference, David shadowed 12 different customer teams to create a thorough event analysis with recommendations.
The Solution
Encore provided a full-service proposal to Latino Tax Pro for their 2023 event that completely satisfied their unique needs – relieving multi-partner management stress and boosting attendance and satisfaction in a big way.
Everything was reimagined from marketing campaigns, digital solutions and bilingual services to the multifunctional general session space, continuing education breakouts, expo hall and the annual pool party takeover.
| Key Solutions Used in This Story | ||||
|---|---|---|---|---|
| Creative | Production | Technology | ||
| Event Strategy & Design Event Branding | Staging Services Scenic & Décor Show Management Convention & Exhibit Services | Digital Solutions | ||
The Result
The marketing campaign boosted attendance a whopping 44% – from 1,800 to 2,600! The attendees complimented the smoother, more inclusive experience. And Teena Lopez, Director of Development at Latino Tax Pro was so happy, she came up to David, gave him a hug and exclaimed, “This is the first time in 10 years I was actually able to network and enjoy the event!”
Explore More Stories and Solutions.
From routine challenges to the moment of truth that threatens to derail your event, our people solve them flawlessly. Explore their stories.
We See Solutions.™
“When you know more,
you can do more"
When the North Carolina Joint Underwriting Association (NCJUA) needed an event production partner for their critical board meeting, they turned to Encore to deliver a seamless two-day hybrid event that would connect and engage their important participants. Enter the tech-savvy Joanna and her team!
Joanna Brady Matthews
- 20+ yrs. of AV / technology event experience
- Thrilled by live productions
- A “classic country girl”
- Four-wheeling enthusiast
- Helps care for two close family members
- Has six adorable (outdoor) cats
The Challenge
When NCJUA’s remote audience increased from two to ten, and the in-person board member needs adjusted around the “U”-shape setup, Joanna and her team knew adapting their technical support would be crucial to deliver a seamless production experience.
A seasoned technician, Joanna understood the customer’s needs, from the distance of the in-room split screens and different views, including a robotic camera that caused switching complexities and readability issues, to elevated internet requirements and the right in-person table-top microphones to handle private side-bar conversations during live presentations.
The Solution
Passionate about solving challenges, Joanna anticipated needs the customer hadn’t originally expressed! She and her team recommended customed solutions to set NCJUA’s event up for success:
- In room, they included everything from a 55-inch confidence monitor and versatile push-to-talk microphones for the adjusted head count to hard-wired internet for secured speed and stability.
- For the dual-audiences and seamless board meeting, Joanna partnered with NCJUA’s IT Coordinator to build confidence and trust as she stepped in to cue up and advance content for a dynamic, switching production experience.
| Key Solutions Used in This Story | ||
|---|---|---|
| Production / Show Management | Technology / Audiovisual Solutions | Infrastructure Services |
| Staging Services Show Management | Audio Solutions Presenter Support | |
The Result
Thanks to Joanna and her team’s forward-thinking mindset, expertise and personalized solutions, NCJUA’s board meeting elevated from standard to standout! When the event had wrapped, the customer stated, “Everything went even better than we could’ve expected!”
Explore More Stories and Solutions.
From routine challenges to the moment of truth that threatens to derail your event, our people solve them flawlessly. Explore their stories.
We See Solutions.™
“The right partnership transforms challenges to successes”
With 300 of a financial customer’s top investors flying in from all over the world for their Annual General Meeting in France, the stakes were high. The ask? With 14 fund meetings in two days, in
two different venues, provide a digital logistics solution for a five-star experience.
With Jo and team on the job — Consider it done!
Jo Merriman
- 20+ yrs. of experience
- Hundreds of events & counting
- Artist & actress
- Loves to travel
- Enjoys helping friends spark their creativity
The Challenge
A finance organization was preparing for their Annual General Meeting (AGM), and the stakes were high. The customer needed to plan a seamless experience for 300 of their high-value investors, who were flying into Avignon, France, for the event from around the world. Yet with 14 fund meetings in just two days at two venues across the city — and different groups attending each — the customer needed a polished and simple-to-follow system to ensure the international attendees had a seamless experience. This included an easy way to receive any last-minute changes to the agenda, speakers and/or locations. Enter Jo and team, ready to deliver.
The Solution
To deliver a smooth event experience, Jo and team recommended that the customer create individualized itineraries for each participant, which would minimize the number of relocations between venues and accommodate for travel time. Under their technical guidance, the customer was able to equip participants with pre-event access to Chime Live℠. With this technology solution, each fund investor only needed to look at their phone to see where they needed to be and when. Any last-minute agenda changes were available immediately.
| Key Solutions Used in This Story | ||
|---|---|---|
| Production | Technology | |
| Onsite Chime Live technical support | Chime Live | |
The Result
Thanks to Jo’s creative problem-solving and digital solutions, the team navigated the customer’s multi-session and -venue logistics challenges, delivering a flawless event for their high-profile participants. With Chime Live, everyone made their meetings at the right venue and on time. The platform’s easy-to-use yet powerful tools equipped audiences with enhanced engagement opportunities during the meetings as well — a benefit the customer already regularly used Chime Live for. The technology also ensured the customer had valuable post-event analytics at their fingertips. Both the customer and participants were delighted with the experience.
Explore More Stories and Solutions.
From routine challenges to the moment of truth that threatens to derail your event, our people solve them
flawlessly. Explore their stories.
We See Solutions.™
“Stay ready so
you don't have to
get ready"
Two hours before a college commencement, the cameraman became suddenly ill. No problem. Niko, our local technical supervisor and camera operator extraordinaire, was nearby and ready to rock.
Niko Manigat
- 5+ years of experience
- 500+ events & counting
- Bebe the cat
- Loves to travel
- Enjoys helping friends with video, photos, music, and editing
The Challenge
Capturing graduations on video is always important, but especially with this one happening in person for the first time since the pandemic. The William James College was two hours away from starting their commencement ceremony. The Encore production team had everything set and in place until their camera operator covering the graduation became unexpectedly ill. No problem. The Solution
As we know, from time to time unexpected things happen. The production team acted immediately and tapped into Encore’s vast resources to find the best backup camera operator. They called Niko, a technical supervisor and skilled cameraman, who was breaking down meeting rooms at a close by Boston hotel. Niko was ready and jumped into action. He quickly arrived, checked in with the production team leader, set up, white-balanced the camera, and was ready to rock.| Key Solutions Used in This Story | ||
|---|---|---|
| Production | Technology | |
| Event Production Services | Audiovisual Solutions Video | |
The Result
Niko’s camera expertise, collaboration, and customer service skills helped create a truly special ceremony. His work not only projected the live event onto the large format screens, but it was also recorded to preserve the memories. The families were able to see their graduates up close as they received their diplomas, acknowledging their commitment and hard work. The families, customer, and venue partner were extremely pleased.Explore More Stories and Solutions.
From routine challenges to the moment of truth that threatens to derail your event, our people solve them
flawlessly. Explore their stories.
We See Solutions.™
“Our team can
accomplish amazing
things together”
Our team was tasked with creating five events for a Papal visit in five locations over three days for more than 200,000 people – with just 45 days to prepare. Enter Chris Baker and team.
Chris Baker
- 16+ yrs. of experience
- Thousands of events
- Married with a rescue dog
- Disaster relief volunteer
- World traveler
- Adrenaline junkie
The Challenge
The request came from the Canadian Catholic Council of Bishops for Encore to help produce the Pope’s visit to Canada. Our team was tasked with creating five events in five locations over three days for more than 200,000 people – with just 45 days to prepare. The Solution
The challenges and requirements for each event location were completely unique. Enter Chris and team. Using Encore’s extensive resources available across Canada and North America, the team designed a plan including hundreds of people, individual crews for each site, lots of infrastructure, tons of gear, large LED walls with delayed audio, plus an eight-hour cargo flight across country to Baffin Island, the last stop. The Result
While the challenges had short turns and were immense, the people of Encore saw solutions, and enabled the Pope to present his message to more than 200,000 people in five different locations. In short, it was a miraculous success.
Explore More Stories and Solutions.
From routine challenges to the moment of truth that threatens to derail your event, our people solve them
flawlessly. Explore their stories.