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Did you know that storytelling enhances memory and recall? It’s true. People will only retain five to 10 percent of a presentation if you just deliver the statistics. But if you tell a story, they’ll remember up to 70 percent of the information you share.
Stories activate our imagination, firing up different brain parts to create a richer, more connected experience.
Sound is an especially potent storytelling tool. A storyteller’s tone, pitch and rhythm draws us into the action and evokes a wide range of emotions.
Music and sound effects create even deeper personal connections between what we hear and experience. When combined with visual and interactive elements, audio storytelling creates immersive and memorable experiences.
According to our most recent Planner Pulse, immersive experiences are a top event trend. So, knowing how to use your go-to audio solutions in ways that transform typical event formats into these sensory-enticing experiences can help you meet attendee demand for more memorable moments.
Here are five creative ways to surprise and delight your audience with audio equipment you likely already use, such as speakers, microphones, music playlists and headphones.
1. Make your message resonate with soundscapes
Music choices influence audience behavior, so it pays to be intentional.
How do you want your guests to feel before your opening general session? Is that how you want them to feel before a breakout session? How about during the networking break?
Different sessions and activities call for different ambiances, so try these creative playlist ideas:
- Welcome and arrival: Play lively, welcoming music to create excitement as attendees arrive.
- Opening session: Choose powerful, inspiring music to set a positive and engaging tone.
- Educational segments: Use neutral, subtle background music to reduce distractions and maintain focus.
- Networking breaks and social activities: Play fun, high-energy music during breaks to refresh and re-energize participants.
- Theme enhancement: Select music that culturally or metaphorically reinforces the event’s theme.
- Guide transitions: Employ different sounds or jingles to signal when it’s time to move between sessions, breaks and activities to keep attendees on track.
The sounds you choose will enhance the mood you’re trying to create.
2. Strengthen engagement with sound baths
Imagine you’re in a general session. You hear a train whistle in the distance. The sound grows louder and closer to your seat, until a train ‘appears’ on the stage’s LED screens. When it departs, you feel as if it really is leaving, and you catch yourself turning your head to look as it rolls off-screen.
You’ve just experienced a sound bath.
With a sound bath, overhead speakers ‘move’ sound from one side of the room to another, creating an exciting, immersive audio environment.
This dynamic audio technique bathes the audience in sound, creating a sense of movement, presence and depth that enhances the storytelling experience.
These moments can also strengthen the way you create emotional connections.
Event scenario: Elevating a gala
Let’s say, for instance, you’re planning a fundraising gala for a children’s education charity. Here are some ways you could use a sound bath to enhance the way participants emotionally connect to the cause:
Create a calming atmosphere: Begin the event with a sound bath to help guests relax and open their minds to the cause. The soothing sounds can reduce stress and create a sense of peace, making attendees more receptive to stories about the children benefiting from the charity’s programs.
Storytelling with sound: Share inspiring stories of children whose lives have been uplifted through education, as soothing, hopeful music gradually crescendos. For example, narrate the journey of a child who embraced new opportunities, flourished in school and is now thriving — evoking feelings of joy and celebration for the bright futures ahead
Interactive experience: Encourage participants to close their eyes and immerse themselves in what they hear. This can create a personal and introspective experience, allowing them to reflect on the importance of education and how their donations can provide opportunities for children in need.
Highlighting impact: Integrate sounds that symbolize the positive outcomes of donations. For instance, you could use uplifting and joyful sounds to represent the excitement of children receiving scholarships or new school supplies, reinforcing the importance of their support.
Mindfulness and reflection: Incorporate moments of silence within the sound bath for mindfulness and reflection. This can give attendees the space to think about their own educational experiences and how they can help provide similar opportunities for underprivileged children.
These strategies can help create a memorable and emotionally engaging experience, encouraging attendees to connect with and support the children’s education charity.
3. Incorporate personalization with ‘silent discos’
Another key event trend is personalization. Creating personal audio experiences among large crowds is easier than you think. The key is employing headsets.
A headset can be connected to multiple audio channels. By programming each channel to different audio content, you empower participants to choose their own adventure.
Here are three cases where this approach could elevate the experience:
Personalized audio: When guests arrive, hand them a headset and let them choose which content channel they’d like to tune into. For example, one channel could provide industry trends for marketers, while another delivers technical insights for developers or leadership strategies for executives.
Multi-stage environments or simultaneous keynotes: Each speaker can be broadcast on a different channel. If the stages are in the same space, guests can move from stage to stage as interest and time allow. If the presentations are on one multilevel stage, participants can tune into the content they find most interesting.
Simultaneous translations: Provide access to the same content in various languages to accommodate the needs of international and/or bilingual participants.
By providing a variety of content options, you increase the ways participants can engage with your conference content.
Giving them the option to choose valuable information relevant to their role increases guest satisfaction. And by providing content in their native language, you create a more inclusive and welcoming event experience.
4. Bond participants through audio-based gameplay
Break out of the drink box and do something fun with networking breaks. Here’s a simple idea:
- Use audio clips to create a trivia game.
- Participants can team up or individually compete.
- Challenge them to identify snippets of songs, famous speeches, sound effects or other audio stingers that connect thematically to your event.
These kinds of easy, fun icebreakers fit in well after a long day of sessions. They engage introverts as well as extroverts with a sense of playful camaraderie and invigorate people, activating their creative and social muscles.
They also provide a nice transition to evening activities, where you want to set the stage for more meaningful discussions and strengthened connections.
5. Enhance emotional connections with storytelling stations
Personal stories are powerful. Especially when you create opportunities for participants to interact directly with them.
Here’s an engaging way to create an emotional touchpoint at your next event:
- Capture stories, interviews, narratives, or moving accounts connected to your event, organization or cause.
- Create an interactive storytelling station at your event to play these audio stories.
- Invite guests to interact with these storytelling stations throughout the event.
- Create a way for guests to contribute their own stories for archival or future event use.
Think of NPR’s Storycore or interactive museum installations as inspirations. By inviting attendees to contribute their voices to your story, you help extend the life of your event by creating future content.
The benefits of using audio to create immersive event experiences
Using audio to create immersive event experiences offers numerous benefits:
- Deep emotional connections
- Enhanced learning and memory
- Entertaining and engaging experiences, to name a few!
Best of all, you don’t need fancy tools to create immersive audio experiences. All you need is a little creativity.
Let’s discuss how you can apply some of these tips to create an unforgettable experience at your next event.
Explore tips for immersive success with our webinar
You’ll learn:
- Simple ways to create immersive experiences with any program
- Affordable strategies to incorporate immersion on a budget
- Why 93 percent of event planners embrace immersive tech
Events are one of the most powerful tools for driving strategic value — thanks to their ability to build meaningful connections, spark inspiration and foster change.
In fact, 80 percent of meeting organizers say in-person events are the most influential marketing channel in their organization.
When you craft memorable experiences that truly resonate, you elevate a brand’s impact and demonstrate the measurable value you bring to your organization’s success.
From planning to post-production, the right moves can help you:
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- Demonstrate measurable ROI
- Show how your events benefit the organization in concrete ways
- Position yourself as a strategic leader to your C-suite
Here are five simple steps to help you take charge and enhance your event’s value.
1. Define what success looks like
First things first. To craft a successful event, you need to be clear on what success looks like. What measurable outcomes will you use to show your event’s value? Which stakeholders need to align on this?
Depending on the type of event you plan, your success metrics will vary. Here are a few common ones:
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- Leads captured/converted
- Registration revenue
- Sales/sponsorships
- Attendance
- Repeat business
- Satisfaction scores
- Net promoter score
Along with these hard metrics, your objectives will likely include soft data like audience engagement metrics. These could be educational sessions attended, poll and survey responses, and anecdotal feedback.
These hard and soft metrics will provide insights into what people enjoyed doing once you got them to the event — and help you maximize their enjoyment at future experiences.
2. Nurture potential participants with personalized content
Now that you’ve defined your goals, you’re ready to set the roadmap for how to achieve them. One of the most effective ways to do this is to nurture potential attendees with personalized content.
Here are some good ideas for where to start:
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- Work with your event stakeholders to define the target audience and goals for the event.
- Segment your audience into the different personas who will most likely be in attendance.
- Identify what your event offers that might appeal to each persona. What would motivate them to attend?
- Incorporate those elements into your strategic event design.
- Use those specific experiences or opportunities to personalize marketing content for each persona.
- Ensure that onsite your event will deliver on that promise.
For example, a salesperson attending your event may measure its success by the number of business cards they collect, while a certified professional’s primary focus may be the clock hours that count toward renewing a valuable designation.
Knowing the audience for your event and what they care about will help you make design choices that maximize ROI for each segment.
It will also help you communicate the value of attending to potential attendees, which plays an influential role in capturing a larger, engaged audience.
3. Craft an experience that surprises and delights
What motivates people to attend events? If you want to make an impact, they need to be memorable. One of the best ways to achieve this is through immersive experiences.
In fact, these multisensory events is one of the top three trends that influence planning decisions, according to the Encore Planner Pulse.
Whether during a general session, meal function or social event, incorporating these types of experiences entices participants’ sense to make a lasting impression.
You can use these sensory-rich sessions to enhance learning and networking, for irresistible photo opportunities that boost social media buzz, and to help drive event registrations.
In this way, you’re able to influence audience behavior, which can maximize event ROI. Take, for example, the Miami Make-A-Wish® Ball, which transformed a ballroom into an underwater “supernature”-themed experience — not only delighting guests but generating twice as many donations as the year prior.
Elevating your event design
LED walls are the most popular backdrop for immersive events because they can act as a scenic to transform a space, communicate important messages or transport participants to different physical or emotional spaces without leaving their seats.
If you need support in developing video storytelling, animations or on-theme presentations for your LED walls or screens, we’d love to bring your vision to life.
View how the Encore Content Studio can bring the wow to your messaging.
Looking for inspiration for ways to boost engagement? Consider incorporating:
- Topics that are relevant and address real challenges your audience faces, like trying to do more with less.
- Superstar speakers or industry thought leaders that people would pay to see speak.
- Hands-on workshops that educate event participants.
- Intimate campfires or facilitated roundtable sessions geared toward niche interests and groups.
- Tools like Chime Live that deliver interaction opportunities like polls and Q&A as well as real-time user analytics.
Greater connections, greater loyalty
Networking opportunities build business relationships, reinforce brand loyalty and build community. If you can create events that make it easy for participants to find and make valuable connections, they’ll want to return.
Some good ideas to add to your program? Social activities, like icebreakers or group challenges, help first-timers and introverts forge meaningful connections with other participants.
This fosters a sense of belonging, which can be converted into brand loyalty. The friendships formed around events tend to be as big a draw as the content itself for people who attend year after year.
Networking opportunities also foster participation and demonstratable ROI, which sponsors and exhibitors will look for. You can maximize networking opportunities by using digital tools like Chime Live, which has a matchmaking feature.
Streamline scheduling
Strategic event design can also empower event participants, sponsors and exhibitors to maximize their participation ROI. For example, integrating a scheduling tool on your event website gives sales contacts the ability to book sales calls and meetings directly with prospects.
Streamlining the process and enhancing convenience reinforces the value of investing time and resources in your event. Buyers are also more likely to engage if they have a pleasant experience.
You can save time and effort with a tool that automatically sends confirmation emails and helps participants schedule follow-up calls. Why? Speedy responses improve conversion rates.
By integrating scheduling tools into event websites, you can create a smoother, more efficient networking experience that benefits all participants — from exhibitors and sponsors seeking business opportunities to attendees looking to connect with industry leaders and peers.
4. Entice with pre-event marketing
Pre-event marketing entices people to attend your event. By working closely with your marketing team, you can help ramp up excitement by recommending which stories to tell to create anticipation and how to align the content of pre-event promos to audience segment goals.
In this case, wisely leveraging FOMO is your friend. Show prospective participants what they’ll miss out on if they don’t attend.
Here are a few good ideas to try:
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- Place a countdown timer on the registration page to create a sense of urgency.
- Incentivize people to register early with ‘early bird’ pricing.
- Highlight social events and the caliber of attendees to attract people who prioritize networking or sales.
- Share sneak previews or demos of products people can purchase at the event.
- Promote webinars featuring your event’s speakers to highlight the educational quality of your event.
- Share examples of representative companies and job titles already registered to attract potential exhibitors and sponsors.
- Communicate how past survey data and audience demand have shaped the creation of this year’s agenda.
5. Continue the conversation post-event
Post-event, keep people buzzing by sharing repurposed event content. This extends the event experience, keeps the conversation going and reinforces the positive sentiment generated on-site. When done with intent, this cultivates repeat business.
Trending strategies:
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- Upload or rebroadcast general and breakout session content.
- Send promo or discount codes to redeem products or services.
- Use AI tools to generate blogs or recap videos from content captured onsite.
- Send personalized thank-you emails with fun takeaways, such as highlight videos, photo galleries or playlists.
- Share resources like research or insight papers developed or discussed at the event via email or on the event website.
- Provide additional ways to connect and continue the conversation with online webinars, discussion groups or social links.
Time is of the essence when it comes to follow-up communications, so keep in mind the marketing deadlines your team has set for post-event emails and offers.
Share leads and registration lists with your marketing and business development teams as soon as possible. This will assist them in generating additional conversions.
By incorporating these steps in your event planning, you can prime your sales funnel, enrich customer interactions and amplify event attendance, resulting in heightened revenues and enhanced conversion rates.
We’d love to help you add them to your event strategy and elevate your impact! Let’s chat!
Unlock the latest planner insights
Power your planning with the essential trends and planner insights shaping the event landscape in the second half of 2024.
- The trends influencing planning decisions
- Outlook on budgets and where your peers cut spend
- The types of meetings and events your peers are planning
- And more!
In today’s competitive landscape, creating events that not only captivate audiences but also deliver tangible returns on investment (ROI) and experience (ROE) is crucial.
When it comes to post-event debrief meetings, the majority of your peers not only report on how their event supported revenue growth or strategic goals but also how they elevated attendee engagement and satisfaction.
In fact, two out of three planners report on ROI, while 55 percent report on ROE.
We previously covered insights into common ROI and ROE metrics planners track along with a high-level view of event ROI- and ROE-boosting strategies you can start using to elevate your impact.
Now we’re taking a closer look into how to action those strategies to amplify both ROI and ROE, and influence event success with impactful experiences.
Winning strategies to boost event ROI
1. Streamline invitations & check-in processes
Planner challenge: A crucial part of ROI is calculating the cost per attendee. Without an automated tool, planners are left trying to make sense of this all-important number with loose, inefficient processes: sign-in sheets, manual headcounts, incomplete information from surveys or limited estimations based on venue capacity — none of which lead to solid figures.
Try: Simplify event invitations and check-ins for accurate attendee counts and reporting. This not only reduces errors but saves you valuable time and enhances the attendee experience.
The hero in your toolkit: An event invite and check-in tool, like Encore RSVP. This tool not only gives you a precise headcount but handles the legwork for seamless guest invitations, attendee management and efficient onsite check-ins.
Use it to:
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- Enable a streamlined, personalized experience
- Provide attendees with clear instructions
- Reduce wait times for onsite check-ins
Automating these processes cuts down on the tasks you’d otherwise do manually, minimizes errors and saves valuable time for both you and your attendees, leading to higher attendance rates and positive word-of-mouth referrals — all of which contribute to improved event success and ROI.
2. Leverage data analytics
Planner challenge: A big item in every post-event review? The bottom line. Stakeholders expect planners to communicate:
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- The total amount of revenue generated compared to total budget
- Expense allocations
- The investment that delivered the biggest impact on attendees
You may know the total dollars spent, but to confidently address any further financial questions, you’ll need reliable, easy-to-understand insights to support your responses.
Try: Harnessing data insights for evidence-based post-event reporting and recommendations.
The hero in your toolkit: An event app, like Chime Live℠, gathers actionable data on attendee behavior, session engagement and event performance.
Check its live analytics dashboard anytime during or post-event for a clear view of the number of attendees logged in, session participation, interactions with content and audience feedback.
When it’s time for that big post-event debrief, you’ll have the information you need to show which sessions or activities resonated most with attendees. This empowers you to advise how to allocate resources more effectively towards high-engagement areas so your organization’s future events are primed for optimal attendance and maximized ROI.
3. Increase sponsorship visibility
Planner challenge: Demonstrating a clear return on investment to sponsors is crucial for both ROI and sustaining beneficial sponsor contributions in the future.
Sponsors boost events with essential funding, enhanced resources, broader reach and increased credibility, benefiting both organizers and planners. But how do you meet sponsor expectations and engage their customer audiences to increase their sales while balancing event integrity and the attendee experience?
Try: Ensure sponsor visibility through captivating digital displays. Use dynamic media to make your sponsors’ messages truly sing. These are most effective in high-traffic areas that raise advertising impressions, a key metric for sponsorship value.
By leveraging dynamic digital displays, sponsors gain enhanced visibility without overshadowing your programming. Meanwhile attendees enjoy a more engaging event experience.
The hero in your toolkit: Introduce sponsor brands in creative ways while capturing participants’ attention with digital signage.
Beyond compelling content, Encore interactive signage provides engagement metrics, enabling you to report on the effectiveness of the display advertising.
Why should you incorporate tech into your sponsor promotions? Events leveraging technology for sponsorship activations experienced a 20 percent rise in sponsor satisfaction. And satisfied sponsors are more likely to invest in future events.
Winning strategies to boost event ROE
1. Increase opportunities for interaction
Planner challenge: Participant engagement is a top event goal for organizers, as it influences attendee satisfaction and overall event success.
With today’s shorter attention spans, and higher post-pandemic expectations for in-person events, planners face the challenge of adding excitement and interaction to sessions in order to keep participants interested and involved.
Try: Encourage active participation through live polling and Q&A sessions, enhancing attendee satisfaction and event ROE.
The hero in your toolkit: Integrate an event app, like Polling+ or Chime Live℠, to facilitate audience participation, encourage interaction and foster lively discussions between participants. Do it all with the touch of a button with:
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- Live Q&A/Polling: Facilitate fun icebreakers to get attendees warmed up, open up the dialogue with real-time Q&A and polls, and enable participants to respond to topics with emojis.
- Content Customization: Participants can suggest topics they want to discuss with the Emerging Themes tool. They can upvote those they find most relevant. Providing supplemental resources? Easily offer targeted content to different audience segments within the app. This personalization lets them know you see them and understand their needs to foster a sense of belonging.
- Live Chat: Enable live chat for attendees to communicate with each other and with speakers. Plus, seamlessly connect with social media platforms for sharing and interaction.
These features keep participants actively involved in your program and drive engagement — underpinning your event success and high ROE outcomes.
2. Engage the senses to enhance learning
Planner challenge: A key aspect of ROE is your educational impact. This may be assessed by information retention or the number of continuing education credits (CEUs) offered/registered for . To enhance these outcomes, your challenge is to ensure your educational sessions are primed for success.
If your approach to knowledge sharing doesn’t captivate participants, you run the risk of attendees’ eyes glazing over at exactly the moment you hope to intrigue them with learnings.
Try: Design immersive event environments that engage the senses. These multisensory sessions keep attendees engaged with educational content — while influencing how well they remember it.
Why immersive experiences?
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- A study found immersive learning can boost retention rates by up to 75 percent.
- 85 percent of planners believe that immersive experiences foster greater attendee engagement, according to Encore research.
The hero in your toolkit: Incorporate elements that engage the senses and literally immerse attendees in your storytelling. Your mission? Transform the experience to something truly memorable.
Some ideas for inspiration? Bring your audience along with your speakers as they deliver their message. Transport participants to exotic islands, faraway planets or compelling emotional spaces with wrap-around LED video walls.
Another tactic? Dial up the energy or create a relaxing ambiance by creating a sound bath with overhead speakers that move music in a wave from one side of the room to another.
Interested in more immersive experience hacks? Check out ways to boost learning and engagement with multisensory experiences.
3. Leverage “matchmaking” networking tools
Planner challenge: One of the most valuable part of in-person experiences for attendees is the connections they make at events. Your program needs to balance structured interaction with organic connections, to ensure attendees get the most value out of your sessions. Success requires careful curation and dynamic facilitation to foster meaningful interactions.
Try: Enhancing how attendees meet and connect with valuable peers in their network. Ensure your event strategy includes agenda time for networking and incorporate scenarios in your program that encourage attendees to mingle.
The hero in your toolkit: A robust event app, like Chime Live℠, can facilitate “matchmaking” networking opportunities, foster connections and promote collaboration among attendees.
Chime Live’s customized networking features help participants discover other attendees they’re interested in connecting with, based on industry, interests, job titles and more.
This more personalized “matchmaking” during networking sessions enhances attendee experiences, resulting in successful collaborations and enriched attendee satisfaction, thus boosting ROE and networking ROI.
The power of partnership
By implementing these proactive strategies, planners can unlock the full potential of their events, driving both financial success and exceptional attendee experiences.
Choosing a full-service event production partner, like Encore, can be an invaluable part of this journey. Leverage the experts to help set your event strategy and deliver the end-to-end creative, production and technology solutions that support your ROI and ROE goals.
We’d love to partner on delivering an event that resonates with both your audience and your bottom line. Click here to schedule a free consultation!
Nearly two million events take place in the United States every year. And post-pandemic, the majority of people on both the planning and supply side of our industry are new. That means it’s more important than ever for us to share knowledge and best practices with each other.
At Encore, we’re lucky. We get to work at and attend some of the industry’s most buzzworthy events, so we can be your eyes and ears for all the juicy insights your peers took away from each experience. Here’s our roundup of three you might have missed along with key takeaways to help power your planning.
Event No. 1: PCMA Convening Leaders 2024
Convening Leaders attracts business event professionals from around the world and is known for its marquee-name keynote speakers. This year’s show in San Diego was no exception, where a fireside chat with President Clinton and Secretary of State Clinton was a highlight.
What you missed:
- In partnership with the American Geophysical Union (AGU) and the Strategic Alliance of National Convention Bureaux in Europe (SANCBE), PCMA announced it will co-locate the industry’s first sustainability and climate summit in Barcelona with Convening EMEA Oct. 2-3, 2024.
- The PCMA Foundation and BESydney released research addressing gender disparity in leadership: Advancing Women in Business Events. Their key finding? Despite women comprising 70 percent of the global business event workforce, they fill only 20 percent of the senior-level roles. Considering this overwhelming disproportion, the report says it’s necessary for the business events industry to make efforts to advance women into board roles and C-suite positions.
- A fireside-style keynote with President Bill Clinton and Secretary of State Hilary Clinton explored how loneliness has been weaponized for political gain. Additionally, they encouraged the audience to engage in empowerment politics rather than “victim politics.”
Must-know insights: Thinking bigger with event budgets
Industry experts came together during the event for a candid discussion on budget trends and smart ways to make an impact with your dollars.
Host Courtney Stanley, Global Keynote Speaker, led the roundtable talk. The discussion featured Harold Batiste, Senior Vice President, Sales Operations at HPN Global; Heather Nash, CMP, CAE, Chicago Dental Society; and Taylor Nicole Abbate, Director of National Sales, CSI DMC.
Here’s what they shared on The Breakdown LIVE at PCMA CL: Thinking Bigger with Your Event Budget.
- According to the recent Encore Planner Pulse Report, nearly half of meeting professionals are increasing budgets in 2024 and more than a third say their budgets are flat.
- When thinking bigger about your event budget, invest in areas that will have the biggest positive impact on the meeting experience. These include anything experiential, like food, networking, education and technology, says Harold Batiste of HPN Global and Heather Nash of the American Dental Society.
- A final takeaway from the roundtable? Leverage AI to help you ideate creative ways to stretch your planning dollars, suggests Taylor Abbate of CSI DMC. Don’t forget to ask venues what they’re providing in the cost and ask how you can work together to create unique experiences.
Click the play button to watch the full discussion. You must be logged into LinkedIn to view the video.
Event No. 2: IMEX America 2023
The industry’s most important trade show takes over Las Vegas every October. With education provided by leading associations and a massive exhibit hall filled with global destination marketing and tourism organizations and supplier partners, IMEX is a one-stop shop for meeting destinations and event ideas.
This year’s theme? “Human Nature,” a focus that gave attendees the opportunity to engage in educational sessions and discussions on human nature as it relates to the events industry.
What you missed:
- A record-breaking 15,000 participants, including more than 5,000 buyers, attended. More than 70,000 1-on-1 meetings happened over the course of the show.
- Nearly 1,000 people experienced the immersive Break Free activation, which helped encourage empathy through immersive event design. The goal? To connect with participants about the importance of fostering belonging and inclusion, using multisensory storytelling.
- More than half of planners (59 percent) say attendee engagement is a struggle, while 70 percent agree that technology is crucial to cultivating engagement.
Must-know insights: Designing events for belonging
Delving into the year’s theme, Encore favorite Courtney Stanley gathered experts from across the industry for a live discussion from the show floor on best practices for designing events where attendees feel they belong.
DeShawn Wynn, CMP-HC, Winning Touch Event Design; Megan Janel Zimmer, CED, Encore; and Trevor Lui, Co-founder, Quell Now Inc., joined the discussion. Here’s what they shared on The Breakdown LIVE at IMEX: Designing for Belonging.
- Inclusion and belonging isn’t a trend, says Wynn — it’s about treating people like humans. If you have the mentality that everyone walking through the doors is important to you then everyone will feel like they belong and not like you’re just checking boxes.
- When planning inclusive events, a critical best practice is to consider things that impact enjoyment, like ADHD, or disabilities like color-blindness, which can affect the way information is received or perceived, says Zimmer.
- Lui adds that belonging is different for everyone; listening is your most important tool. That’s the best way to design inclusive experiences for diverse groups and communities. Tap into internal communities within your organization and seek out external communities if they don’t exist within your organization.
Click the play button to watch the full discussion. You must be logged into LinkedIn to view the video.
Event No. 3: GMID 2024
Global Meetings Industry Day celebrates the impact the business events industry has on local and global economies. One of the hallmarks of this annual event is MPI’s 12-hour GMID Virtual Event, which offers education from around the world.
What you missed:
- Watch parties convened around the world to share the day of education and advocacy with each other. On the Wall tab of the virtual event platform, participants shared images and selfies of their community experiences.
- The event celebrated the economic impact of our industry, which contributes $119 billion in travel spending and supports nearly 600,000 jobs, and the resilience and creativity of our peers in the meetings and events industry.
Must-know insights: Maximizing supplier relationships
Giving a nod to the event theme, “The Event Professional’s Journey,” Courtney Stanley once again brought experts together to chat about a critical aspect of event planning — how to get the most out of working with suppliers.
Amanda Armstrong, CMP, CED, Encore; Lisa Astorga, CMP, DES, ISTH; and Kelli Threlfall Kahn, Global Head of Events & Experiential Marketing, Blackstone, share insights and best practices from their own experiences. Here’s what they had to say.Armstrong shared a surprising Live Data Technologies statistic: Two-thirds of all planners and suppliers are new to the industry post-pandemic. This is one essential reason why it’s more important than ever to share best practices and invest in partners who are invested in your success, she says.
- One of the best ways to build trust and supplier relationships, says Astorga, is to forge multiyear partnerships. Doing this also generates cost savings.
- Kahn recommends bringing partners in from the beginning. Engaging people early on with clear objectives, she says, sets you up for success.
Click the play button to watch the full discussion.
Interested in more event recaps that keep you up to date on fresh takes and new learnings?Stay tuned! As we move through the year, Encore will continue to share top tips, clever insights and industry happenings you should know.
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Welcome to our recap of the educational session “Pick Our Brains: Your Event Tech Questions, Our Practical Answers,” presented at MPI WEC. This engaging breakout session was a treasure trove of insights into event technology, addressing common pain points and providing practical solutions for planners.
Industry experts from Encore led the session, which was a mix of myth-busting, real talk and interactive Q&A. Their goal? Equip event planners like you with the knowledge you need to better understand a crucial aspect of the event experience — your technology solutions.
Let’s dive into the key insights and takeaways.
Your Event Tech Experts
- Bret Fendt, Director, Customer Relationships
- Debra Mategrano, Regional Sales Director
- John Rissi, Senior Vice President, Customer & Industry Engagement
- Johanna Walsh, Vice President, Event Production
- Rob Wilcox, Director, Sales Engineering
1. Navigating Event Tech Costs with Confidence
Insight: In-house event tech services can sometimes appear costlier, but there’s more to it than meets the eye.
“As customer expectations have changed from everything to celebrity restaurants and blow dry bars to immersive events, the ability for hotels to service those expectations meant they needed to partner with expert companies to deliver on those expectations,” explained Debra Mategrano, Regional Sales Director.
“In-house partners are invested in the hotel, including the infrastructure like the internet lines, the rigging points and the equipment, but also the people through training, benefits and enhanced safety protocols. When you’re working with an outside provider, they don’t often have the same business model and the same investments,” she said.
“The value of an in-house partner is that they are an integral part of the venue’s team, with intimate knowledge of the space, what works and what doesn’t, as well as the building infrastructure.
“That matters to you, the customer, in a live event environment when we are constantly problem-solving and adapting. So, there’s a value to that potential cost differential.”
When comparing AV proposals, keep in mind that a venue’s infrastructure may affect costs. Ask about the specific reasons for cost differences, such as equipment transportation and setup complexities.
“Even within the same city, AV prices can vary significantly due to factors like the layout of the venue, the ease of equipment transport and the availability of power,” Mategrano highlighted. For example, a venue might require extensive labor to set up equipment due to its floor plan.
Pro Tip: Have early and detailed discussions with your in-house event tech provider to understand your venue’s unique capabilities along with any helpful considerations to keep in mind. They can provide guidance on choosing the right solutions for your budget and space.
2. Experiencing Consistent Event Production
Insight: Consistency in event technology services is a top priority for event professionals. When the experience varies across different venues and locations, this becomes a pain point.
“Customer feedback indicated challenges with consistency in service across different venues,” said John Rissi, Senior Vice President, Customer & Industry Engagement. “We honor that feedback, we hear you, and we invested in additional training and internal tools to address it.”
When event providers keep track of planners’ preferences, feedback and past requirements, they have the insights to offer a more uniform experience. Encore is dedicated to continuously improving this aspect to best serve our partners.
By leveraging our customer journey data tool, we are able to streamline and organize vital information for each of our clients,” Rissi elaborated.
“It consolidates relevant event information, customer service surveys and notes from past events to provide a comprehensive view of each client’s needs.”
The benefit to Encore customers? Not needing to repeat their needs from venue to venue; the Encore team has greater access to their history at their fingertips.
Pro Tip: Cultivate strong partnerships with event technology providers who prioritize consistency and utilize data-driven insights to tailor their services to your specific needs.
By maintaining open communication and sharing feedback, you can ensure your event technology solutions align with your objectives and consistently meet your expectations across different venues.
3. Mastering Internet Needs and Costs
Insight: Internet services are an often a crucial yet misunderstood aspect of the event experience. From basic connectivity to tailored solutions, your internet choice impacts both capabilities and costs.
Bret Fendt, Director, Customer Relationships, explained, “Whether it’s opting for no support, basic connections, or fully managed services, each approach offers distinct advantages.”
Understanding your event’s internet needs comes down to determining how participants will use it and their expectations.
“Do you want attendees to be able to download session resources, share clips on social platforms, interact with digital polls, Q&A or something else?” he said. “The answers to these questions inform how much bandwidth you need.”
This is where your event provider can handle the legwork. “Encore provides a bandwidth calculator to help estimate needs. From there, our network engineers offer tailored advice.”
Here are a few considerations your event internet partner can walk you through to ensure you get the most out of your internet.
- Scalability — Start with a baseline bandwidth, determined by your use of the bandwidth calculator, and scale up as needed. This flexibility ensures that your event can adapt to fluctuating demands without compromising connectivity.
- Real-Time Monitoring — Ask for a daily bandwidth report to understand your usage. A dedicated event internet provider can continuously monitor bandwidth use and adjust it on the spot based on real-time usage patterns. This proactive approach enables you to avoid potential lags, buffering and other bottleneck situations to ensure a seamless digital experience for attendees.
- Expert Support — Leverage the expertise of local and national Encore network engineers to address any internet-related challenges swiftly. Having a dedicated support team ensures that you can navigate unexpected hurdles with confidence, minimizing disruptions during your event.
- Avoiding Pitfalls — While free internet options may seem tempting, remember that reliability often comes at a cost. “Free internet is something that’s unreliable and inconsistent… you get what you invest in. If it stops working in a live event scenario, there’s nothing you can do,” Fendt stated. Investing in robust internet solutions is essential to safeguard against potential connectivity issues and ensure a smooth experience for all stakeholders.
4. Leveraging Producer Expertise
Insight: Producers can handle the operational and logistical needs of an event, ensuring all stakeholders are aligned.
“A producer is key to managing stakeholders and ensuring the success of your event,” said Johanna Walsh, Vice President, Event Production. “Good production relies heavily on organization, documentation and communication.”
Depending on the complexity of the event, different types of producers, from show callers, stage managers or event producers may be needed. “For more complex events, we recommend a show producer or an event producer,” she explained. “But we can make that recommendation for you. You don’t have to be an expert — we’re here to guide and advise.”
Choosing an event tech provider with in-depth knowledge of industry best practices can significantly enhance the quality of complex events.
Walsh highlighted, “My role involves building a production discipline at Encore, aligning producer and production capabilities with industry best practices. With experience from leading high-profile events and a focus on sustainability, we are committed to enhancing service delivery.”
By leveraging the expertise of production teams, you can ensure your event meets industry best practices and exceeds audience expectations.
“The evolving nature of event production requires specialized skills and sustainability considerations to deliver wow-worthy event experiences,” she said.
Pro Tip: Get clear on timelines because adhering to deadlines across your event production will save you time and money. It will also keep all team members, yours and your partners, fresh and ready for the challenge of each day.
5. Maximizing Digital Engagement Tools
Insight: There is a digital tool for many goals — “The timeline really depends on the event’s objectives and complexity,” Rob Wilcox, Director, Sales Engineering, noted.
Key tools include attendee management platforms, participant engagement tools, and content management systems. Event apps like Chime Live℠, Polling+ and Encore RSVP help manage registration, logistics and attendee engagement.
Using AI for live transcripts and summaries enhances post-event engagement. “We’re recording the session and using AI help summarize key takeaways for participants,” he shared.
Pro Tip: Let your event production partner know your goals, whether you are interested in streamlining event invites and check-ins, boosting in-room engagement or continuing valuable conversations with attendees with post-event resources and communications. They’ll recommend which digital tools can achieve each.
6. Cost-Saving Measures for Associations
Insight: Be upfront with your budget to allow providers to tailor solutions effectively.
“The sooner you involve us, the better we can plan equipment and labor which saves on having to subrent equipment or use outside labor,” Mategrano suggested. “Those are both more costly additions. The more honest you are with your price range, the better we can serve you.”
Pro Tip: Engage event tech providers early in the planning process to optimize resources.
By understanding the intricacies of event tech costs, service consistency, managing internet needs effectively, and enhancing production capabilities, planners can elevate their events to extraordinary experiences.
Ready to take your event to the next level? Contact our experts today for a free event production consultation.
We’d love to partner on crafting an inspiring experience. Reach out now and transform your next event with seamless technology solutions tailored to your needs.